Product pages are often overlooked when it comes to conversion optimization, mobile experience and SEO. Sure, you might look at A/B testing the placement of a CTA button or add better product photos, but in large part, product pages remain static and under-utilized.
But what if each product page was optimized for conversions just like a landing page?
Not only would this improve mobile SEO efforts, but it would also help improve the overall customer experience.
With data from Gartner indicating that 89% of businesses will compete mainly on customer experience by as soon as 2017, itâs clear that CX on product pages can no longer be ignored.
By adding videos, user-generated content (like a stream of social media content featuring the product and/or user-submitted product photos or videos), and elements of social proof like customer reviews, you can transform the product pages on your ecommerce site into conversion-driven sales assets.
Here are few ways retailers have already started transforming their product pages into landing pages and the results these efforts have produced.
Incorporating Video & User-Generated Content on Product Pages
When examining areas for optimization on product pages, one of the first areas for improvement that comes to mind is adding more dynamic visuals.
Data shows that customers are 64-85% more likely to buy after watching a product video. And, according to findings from Liveclicker, retailers who added video to most product pages saw a 68% boost in average order value (AOV).
Liveclickerâs findings showed three themes:
- The more video the better: AOV for retailers with video embedded on 50-75% of their product pages was around $300, while it was only $177 for those with video on only 0-25% of product pages
- Video raises conversion rates. Retailers that uploaded video to most of their product pages reported conversion rates were nearly 80% higher than those retailers with product videos on less than 25% of their landing pages
- Customers spend more after watching video content. Customers who watched 10 or more videos spent 119% more than customers who watched just one video
Whatâs more: Retailers who include videos on their product landing pages see a sales conversion rate of around 9%, and according to WordStream, the average conversion rate is only about 2.35%.
Thatâs a conversion rate increase of 282%.
Curating User Generated Content, Not Just Advertising Videos
Itâs not just ecommerce videos that are helping transform product pages into high conversion landing pages. Online retailers are also incorporating user-generated content (think user submitted photos, reviews, etc.) to make their product pages more effective. MarketingLand reported that more than 90% of customersâ purchase decisions are influenced by online reviews, and according to Forrester research, 70% of consumers consider product and brand recommendations from their social circles trustworthy.
Along with the validation and trust that comes from user-generated content like reviews is the additional positive impact it makes on your SEO efforts. Search engines favor sites with a steady stream of fresh content being generated on its pages ââ and user-generated reviews are a perfect way to accomplish that.
OK, at this point youâre probably thinking, âThese stats are great, but what about real life examples?â Here are some retailers who have seen actual results from adding video and additional user-generated content to product pages.
Brands Increase Conversions with Product Page Video & User-Generated Content
When outdoor retailer Kelty learned that 40% of its traffic was coming from mobile but that conversion rates for this medium were lower than average, they decided to undertake a re-design to create a more user-friendly experience on mobile.
As part of the re-design, they implemented product videos on all of their product pages, as seen in the example below.
Along with videos, they also implemented customer reviews on each page, which allowed customers to share feedback on their purchases.
The result: After the site re-launched with the contextual product page videos and user-generated reviews, mobile conversions went up an astounding 147%. Not only was the brand able to better accommodate a large portion of its customers on their preferred purchase channel, but they built a mobile experience with easy-to-use features that directly drove sales.
Other brands have taken a step beyond video to produce similar impressive results.
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