MercuryMinds realizes that websites aren’t static media. They tend to take on a life of their own and require frequent updates and changes to perform optimally. We offer support and maintenance services for any open source online shopping carts like X-Cart, Magento and Zend frameworks.
Our digital commerce support and maintenance service packages are designed to best suit your business needs. By subscribing to this service we can ensure that, your customers will have a trouble free online shopping experience at any point of time. Our staff can work with your company to provide timely updates, database maintenance and any other routine services you need to keep your website looking fresh and up to date.
MercuryMinds is one of the leading names in Online shopping business solutions for the past 6 years. We have a team of experienced and highly skilled developers, expertized in providing high quality eCommerce, retail commerce, mobile commerce, social commerce and TV commerce solutions, services and products.
1. Pay – as – you – go (Custom Work):
We offer custom work services based on the customer requirements in X-cart/Magento. We charge 20 USD/hour and if it goes more than 20 hours, we offer fixed costs which will be an affordable one for your work.
2. Premium Customers:
Once when the customer sign the support service contract they become our premium customer. As per SLA, our response time is 6 hours, within this time limit we will start working on the ticket. Customers pay for the work in monthly basis. There are three packages (3 hours-55$, 10 hours-200$, 20 hours-400$) available and you will be invoiced every month. You can utilize these hours to work on any x-cart/Magento issues.
We do not charge initially from the customers. Tickets will be considered based on the queue.
SLA & Premium Customers
|5, 10 and 20 hours
||3 hours – 55 USD
10 hours – 200 USD
20 hours – 400 USD
|One issue per ticket
||Many issues per ticket
|20 USD per hour
|Email support only
||Email and Phone/Skype Support
|Priority based on queue
||Response within 6 hours of time